Maintenance & Repairs

Preventative Maintenance

Air Conditioning is a significant investment in your home or workplace and regular air conditioning service will protect this investment. Preventative maintenace is regular maintenance to keep your system running efficiently and prolonging its life time. Depending upon the environmental conditions at your location we recommend that your air conditioning is maintained at least annually. Regular maintenance of your air conditioner can also save you money on your electricity bill ensuring it will run as efficiently as it can.

Diagnostic Call

A Diagnostic call is a fault finding service for air conditioners that are not working or are having issues. A qualified technician is used to assess your system to find out what the problem is. This call is charged at an hourly rate. Most issues can be diagnosed within the first hour. Costly repairs will be reported and quoted to be completed at a later date. It is not possible for our technician to carry all parts in his vehicle but if we can repair the unit quickly we will endeavour to do so in the first call. For further work we will supply a free quotation to you as soon as possible.

Fault Checklist

We have provided a basic fault check list to save you calling a technician unnecessarily. This may save you money and the inconvenience of a breakdown.

Air Conditioner is not responding to the remote Control

Replace the batteries –(to change the batteries on a Daikin split system, slide the remote panel unit it stops, then give it an extra tug to slide the panel completely off the remote).

Air Conditioner not cooling/heating enough

Check the following:
  • The MODE setting is correct, i.e. snowflake for cooling, sun symbol for heating.
  • The filters are clean.
  • There is nothing blocking the air inlet or outlet of the indoor and outdoor units.
  • Windows and doors are closed.
  • The air flow rate and air direction is set appropriately.

Indoor Unit gives out an Odour

This happens when the smells of the room are absorbed into the unit and discharged with air flow. We recommend a service of your unit.

Air Conditioner seems to be Struggling

Clean the filters. Quantum Refrigeration can carry out a general service which will include cleaning filter. In cold weather wait 5 minutes as the system warms itself. If after 5 minutes still nothing happens switch the system off from the mains power source, either at the fuse box or isolator switch, and leave off for 20 minutes before turning back on and trying again.

Outdoor Unit Emits Water or Steam

In heat mode – the frost of the outdoor unit melts into water or produces steam when the system is in defrost mode. In Cool mode – moisture in the air condenses into water on the cool surface of the system. We would suggest a tray to be placed under the outdoor unit. A drain kit can be installed at an additional cost.

Air Conditioner has a Fault Code

Write down the fault code and contact Quantum Refrigeration to book a technician to assess. We recommend not resetting the unit until we can attend.

Air Conditioner is not Working

If there has been a power surge your system may stop working correctly; try switching the power off at the mains power source, either at the fuse box or at the isolator, for at least 20 minutes.